We welcome your messages at Aurelade. Whether you spotted an error in an article, want to suggest a topic, or have a question about how we cover credit and personal finance, your input helps us improve. This page explains how to reach our editorial team and what to expect after you write.
How to Reach Us
Send your message to [email protected]. We read every email that arrives, and we sort them so the right person on our team can respond. A clear subject line helps us route your note faster.
What to Send
Some messages fit our inbox better than others. Here are the kinds of notes we love to receive:
- Corrections or fact-checks on something you read
- Suggestions for topics you want us to cover
- Feedback on an article, guide, or explainer
- Questions about our editorial process or sources
- Partnership and media inquiries
If you write to point out a mistake, include the article title or link. That small detail saves time and helps us verify and fix the issue quickly.
What We Cannot Help With
Aurelade is an independent education site. We are not customer service for any bank, lender, card issuer, or insurance company. We cannot access your accounts, change your statements, dispute a charge, or update your credit report.
If you have a problem with a specific financial product, contact that company directly through the phone number or secure portal listed on your statement or their official website. They have your account details; we do not.
We also cannot give you personalized financial advice. Our articles share general information, so for decisions about your own money, talk with a licensed professional who knows your situation.
Response Times
We aim to reply within a few business days, though response times vary with how many messages arrive. Busy weeks may stretch that window, so thank you for your patience.
Please send one message per topic rather than following up repeatedly, since duplicate notes can slow the whole queue. Rest assured your first email reaches us.
We do not publish a phone number or mailing address, so email is the best and only way to connect with our team. We read your notes with care and use your feedback to make Aurelade more accurate and more useful for you.